Return & Refund Policy
Definitions
For the purposes of this Return & Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to POINT TECH MARKETING SDN BHD.
- “Customer”, “You” or “Your” refers to the individual or entity that purchases Goods from the Company.
- “Goods” refers to the products offered for sale by the Company, including but not limited to mouse, mouse pads, keyboards, and speakers.
- “Order” means a request by You to purchase Goods from Us.
- “Website” refers to any online platform, marketplace, or communication channel operated by the Company for sales purposes.
General Return & Refund Policy
At POINT TECH MARKETING SDN BHD, we value customer satisfaction and strive to ensure a smooth purchasing experience. This Return & Refund Policy outlines the conditions under which returns, refunds, and cancellations may be requested.
By placing an Order with Us, You acknowledge that You have read, understood, and agreed to the terms of this Policy.
Return & Refund Eligibility (30 Days)
You are entitled to request a return or refund within 30 days from the date You receive the Goods.
To be eligible for a return or refund:
- The Goods must be returned within the 30-day period.
- The Goods must be in the same condition as when You received them.
- The Goods must not be intentionally damaged, misused, or altered.
- Proof of purchase (such as an order confirmation, invoice, or receipt) must be provided.
We reserve the right to decline any return or refund request that does not meet the above eligibility criteria.
Condition of Returned Goods
Returned Goods should:
- Be unused or lightly handled only for inspection purposes
- Include original packaging, accessories, manuals, and any items originally supplied
- Be free from excessive wear, stains, scratches, or damage not caused during delivery
We may inspect the returned Goods before approving any refund.
Refund Process
Once We receive and inspect the returned Goods, We will notify You of the status of Your refund request.
If Your refund is approved:
- The refund will be processed using the original payment method, where possible
- Refund processing times may vary depending on payment providers and banks
- You will receive confirmation once the refund has been initiated
Please note that refunds are only issued after the returned Goods have been successfully received and verified.
Exchanges
If You receive a defective, damaged, or incorrect item, You may request an exchange within the 30-day return period. Exchanges are subject to product availability and verification upon return.
Cancellation Policy (12 Hours)
You may cancel Your Order within 12 hours of placing it.
To request a cancellation:
- You must contact Us within 12 hours of Order confirmation
- Cancellation requests must be submitted via email
If the cancellation request is approved:
- Any payment made will be refunded in accordance with this Policy
Orders that are cancelled after the 12-hour window may no longer be eligible for cancellation and may need to follow the standard return process instead.
How to Request a Return, Refund, or Cancellation
To initiate a return, refund, or cancellation request, please contact Us using the details below and include:
- Your full name
- Order number
- Description of the issue or reason for the request
- Supporting photos or documentation (if applicable)
Email: pointt.marketing@outlook.com
Our customer service team will respond as soon as reasonably possible and guide You through the next steps.
Late or Missing Refunds
If You have not received Your refund after confirmation:
- Please allow sufficient processing time from Your payment provider
- Contact Your bank or card issuer, as processing times may vary
- If You still require assistance, please contact Us directly
Policy Changes
POINT TECH MARKETING SDN BHD reserves the right to modify, update, or replace this Return & Refund Policy at any time without prior notice. Any changes will take effect immediately upon being posted or communicated.
Contact Information
If You have any questions about this Return & Refund Policy, please contact Us:
Company Name: POINT TECH MARKETING SDN BHD
Email: pointt.marketing@outlook.com
Address:
27, JALAN AU 5D/9,
LEMBAH KERAMAT,
54200 KUALA LUMPUR,
W.P. KUALA LUMPUR,
MALAYSIA
